FAQs

How long is the winter season in Hakuba?

Officially most resorts open Dec. 1 and close at the end of “Golden week” (the first week of May). Snow conditions vary but are typically at their best from mid-December to mid-March. It is possible to be riding powder as early as late November and warm, sunnier days in April are great for cruising on piste, parks and back-country hikes.

How close is the lodge to the lifts & shuttle buses?

With lifts less than a 5 minute walk away and a shuttle bus leaving from next door, you’ve got access to all the resorts in the Hakuba Valley.

Is there an onsen in the lodge?

No – though fortunately our neighbours on each side have easy to access onsens. One is open to the general public for a small charge and the other can be booked for your private use only. Both are fantastic.

Can I make international calls from the lodge?

Yes – if you have a skype account we have an iPad that can be used for international calls.

Do you have internet?

Yes, we have a free , strong wi-fi signal through the whole lodge.

Do you have laundry facilities?

Yes, for a charge of ¥200 you get washing powder and use of the washing machine and dryer.

How do I pay?

After booking your room, we ask that you pay a 30% deposit. This can be paid in ¥JPY or $AUD. Yen payments can be made by credit card or international bank transfer. Australian dollar payments are deposited to our account in Australia with the balance payable by bank transfer a month before arrival.

Our credit card payments are processed using square reader technology. It’s a secure service that is safe and easy to use. If you choose to pay by credit card, you’ll receive an emailed receipt from Hakuba House. There is a 3% service charge when paying by credit card.

Is there a cancellation charge?

Yes. For cancellations with over 30 days notice, the  30% deposit will be held. For cancellations less than 30 days, all funds are forfeited.

Can I get a pick up once in Hakuba?

Yes. Once you know your arrival time in Hakuba, let us know by email/sms/facebook /phone or have the Happo information centre call us once you arrive. If you’re coming by train, get off  at Hakuba station. If  coming by bus, get off at the Happo information centre.

Do you have parking?

Yes. We have space for 5 vehicles and it’s free.

Can I rent a car in Japan?

Yes, but be sure to get your international drivers license before you leave home. In most countries it’s easy and cheap to get one! Below are a couple of links to some of the bigger car rental agencies in Japan with some service in English.

Avis: http://www.avis-japan.com/jpn/reservation/reservation_e.shtml
Nippon Rent-a-Car: http://www.nipponrentacar.co.jp/english/index.html

How can I get money in Hakuba?

There are three ATM’s that accept foreign bank cards. The first and most convenient is at the Happo information centre, which is where the bus from Nagano arrives. Another is at 7-11 and is open until 11pm, and the third is at the post office near Hakuba station and is open until 7pm. Make sure  to let your bank back home know you are traveling to avoid the inconvenience of your credit card or bank card being blocked for security reasons.